FREQUENTLY ASKED QUESTIONS
Q: What is your change and cancellation policy?
A: Groups of 1-7 guests: We have adjusted our cancellation policy to 48 hours notice in order to receive a full refund. Groups of 8+ guests: For groups we have a 7 day cancellation policy in order to receive a full refund. For groups of 25+ we have a 2 week cancellation policy. All cancellations are subject to a 5% administration fee regardless of the time the cancellation is requested
Q: I’m traveling by myself, do you have a minimum number of guests you need to be booked for a trip to go ahead?
A: We require a minimum of 4 guests (total) to book in order for a rafting trip to proceed. In the case that we cannot reach a minimum of 4 guests, we may need to cancel your booking, in which case we will provide you with a full refund, or if you choose, move you to an alternative date convenient for you. If you’re traveling alone, we will put you in a boat with other small groups in order to meet our minimum.
Q: Will we have to sign waivers when we arrive?
A: Everyone will be required to sign a release of liability in order to go rafting. Youths 18 years or younger require a parent or guardian’s signature. You will receive an online waiver link once your booking has been made. Please forward this to all members of your group. You must read, understand and sign your own waiver. You can download and read the waiver here.
Q: I’m coming rafting with you on a whitewater trip this summer, what should I bring?
A: We will provide you with all the necessary rafting gear and safety equipment (splash jacket, wetsuit, booties, life jacket, helmet, etc). Bring a swimsuit to wear under your wetsuit and a towel to dry off with afterward. Waterproof cameras and GoPros are welcome too!
Q: Help! I don’t own a waterproof camera or GoPro and I want to have pictures taken of my trip.
A: No camera? No problem! A photographer will also be taking photos of your adventure along the way which we’ll give you the option to buy after your tour. We also offer GoPro rentals if you would like to capture your trip from the raft.