FREQUENTLY ASKED QUESTIONS
Q: What is your change and cancellation policy?
A: Groups of 1-10 guests: We have adjusted our cancellation policy to 48 hours notice in order to receive a full refund. Groups of 11+ guests: For larger groups we have a 7 day cancellation policy in order to receive a full refund. All cancellations are subject to a 5% administration fee regardless of the time the cancellation is requested.
Q: I’m traveling by myself, do you have a minimum number of guests you need to be booked for a trip to go ahead?
A: We require a minimum of 4 guests (total) to book in order for a rafting trip to proceed. In the case that we cannot reach a minimum of 4 guests, we may need to cancel your booking, in which case we will provide you with a full refund, or if you choose, move you to an alternative date convenient for you. If you’re traveling alone, we will put you in a boat with other small groups in order to meet our minimum.
Q: Will we have to sign waivers when we arrive?
A: Yes, upon arrival, everyone will be required to sign a release of liability waiver. You can download and print the waiver here. Youths 18 years or younger require a parent or guardian’s signature. If under the age of 19 and a guardian cannot be present to sign, please download our waiver PDF file to be printed and pre-signed by the parent or guardian and a witness. The waiver must be dated for the DAY of the tour.
Q: I’m coming rafting with you on a whitewater trip this summer, what should I bring?
A: We will provide you with all the necessary rafting gear and safety equipment (splash jacket, wetsuit, booties, life jacket, helmet, etc). Bring a swimsuit to wear under your wetsuit and a towel to dry off with afterward. Waterproof cameras and GoPros are welcome too!
Q: Help! I don’t own a waterproof camera or GoPro and I want to have pictures taken of my trip.
A: No camera? No problem! A photographer will also be taking photos of your adventure along the way which we’ll give you the option to buy after your tour. We also offer GoPro rentals if you would like to capture your trip from the raft.