FREQUENTLY ASKED QUESTIONS
Q: I’m not sure if the day I’ve booked my family on will work for us anymore, what is your change and cancellation policy?
A: For parties with 1-7 guests, any changes or cancellations made within 24 hours of the activity are subject to a 100% charge. Squamish Rafting Company (“SRC”) reserves the right to cancel tours due to inclement weather, insufficient bookings, or events beyond our control. If for any reason there is a cancellation within the 24-hour time frame, even if the booking is made within this time frame, we are unable to offer refunds or credits.
Q: I’m traveling by myself, do you have a minimum number of guests you need to be booked for a trip to go ahead?
A: We require a minimum of 4 guests (total) to book in order for a rafting trip to proceed. In the case that we cannot reach a minimum of 4 guests, we may need to cancel your booking, in which case SRC will refund your full deposit, or if you choose, move you to an alternative date convenient for you. If you’re traveling alone, we will put you in a boat with other small groups in order to meet our minimum.
Q: I’m booking for a large group and our final number might change, do you have a group-specific cancellation policy?
A: For groups of 8 or more guests, any changes or cancellations made within 7 days of the activity are subject to a 100% charge. Squamish Rafting Company (“SRC”) reserves the right to cancel tours due to inclement weather, insufficient bookings or events beyond our control. If for any reason there is a cancellation within the 7-day time frame, even if the booking is made within this time frame, we are unable to offer refunds or credits.
Q: I’m concerned about sharing a raft with people who aren’t inside my household “bubble”. Can I book my own private raft?
A: Yes! We’d be happy to help you book your own bubble raft for a small additional fee. Please call our office at 1-888-498-4677 for more details and pricing. Our top priority is the safety of our guests, community, and staff. You can also visit our Health & Safety Precautions page to learn more.
Q: Will we have to sign waivers when we arrive?
A: Rafting, including whitewater rafting, is an adventure sports activity which involves many risks, danger, and hazards. These risks and hazards are outlined on our release of liability, waiver of claims, assumption of risks, and indemnity agreement (the “Release”) which all guests must sign prior to participating in the activities we offer. The Release will affect your legal rights should you be involved in an accident. If you do not sign the Release upon us presenting it to you for your review and signature, you will not be allowed to participate in the activities we offer and you will be entitled to a full refund if you have previously paid for one of our activities. Guests who are 19 years and older sign their own Release. Guests under the age of 19 must have a parent or legal guardian sign the Release on their behalf.
Q: I’m coming rafting with you on a whitewater trip this summer, what should I bring?
A: We will provide you with all the necessary rafting gear and safety equipment (splash jacket, wetsuit, booties, life jacket, helmet, etc). Bring a swimsuit to wear under your wetsuit and a towel to dry off with afterward. Waterproof cameras and GoPros are welcome too!
Q: Help! I don’t own a waterproof camera or GoPro and I want to have pictures taken of my trip.
A: No camera? No problem! A professional photographer will also be taking photos of your adventure along the way which we’ll give you the option to buy after your tour.
Q: I’m coming on a float trip with you this winter and it’s supposed to be snowing! What should I bring?
A: We will provide you with all the necessary gear and safety equipment for the river but ask that you please wear warm layers and dress for the weather; waterproof ski gear is best! Complimentary wet weather gear (shells) and gumboots are provided as needed. All cameras are welcome in the winter; you won’t be getting wet from the river.